Please check that your photo is in .jpg format and less than 2mb. If not you can go to your browser and look for a free converting tool to change the format and size of your photo then try to upload again or if using a phone please crop the photo to a smaller size and then try to re-upload.

You can also view the video on this webpage for guidance on how to upload a photo: https://www.beds.ac.uk/welcome/orientation/prereg/